1. Do you sell genuine products?
Yes. All our products are genuine and sourced from reputable manufacturers and suppliers. Belarusian beauty products and clothes are made directly in Belarus with daily shipments to our warehouse in Brest, where orders are fulfilled and shipped.
2. I bought a beauty product that I previously purchased before, but the newer product has a different package or texture. Why is that?
Beauty brands develop new formulas and occasionally change product packaging to follow market trends. As such, a product may change packaging or have a slightly different texture when new formulas or versions are released.
3. How can I check the manufacture date or expiration date of Belarusian beauty items?
Some products may be marked with manufacturing date, while others with expiration date.
- manufacturing date marked as “дата изготовления”
- expiration date marked as “годен до”
Some products expire within six months or one year of opening.
4. What does SPF mean? And what SPF sunscreen should I use?
SPF stands for Sun Protection Factor and it is a measure of how long a sunscreen protects against UVB rays. The higher the SPF, the greater the protection. Note, however, that the scale is not proportional: SPF 30 provides around 3% more protection than SPF 15, not twice as much.
For normal daily activities, a sunscreen with an SPF of 15-25 is adequate. For those engaging in prolonged outdoor activities, such as swimming and hiking, a higher SPF is recommended. People who have more sensitive (easily sunburned) skin should also seek higher SPF products. Sunscreen should be applied at least 20 minutes before exposure to sun and reapplied every 2 hours and after swimming. Skin is at risk from UV rays even on cloudy days, so it is best to always wear sunscreen when outdoors.
5. Do you offer refunds if an allergic reaction or adverse skin condition occurs when using one of your beauty or skin care products?
We do not offer refunds or returns in cases involving allergic reactions or adverse skin conditions due to products that we sell. As each person’s skin can react differently to beauty or skin care products, we advise customers to carefully check product information and ingredient lists before purchasing.