1. Will I have to pay customs taxes on my shipment?

All information about customs duties and taxes are listed on the shipping pages for each country. Please read carefully before placing an order.

2. Will I receive a refund if I refuse the shipment when it is delivered to me?

If customers refuse a package due to customs issues, including refusal to pay customs tax or duties, failure to provide requested documents, or other related issues, we will not be responsible for any refund or reshipment of the refused package.

3. What happens if there are banned items in my shipment?

Customers should contact their local customs office for information concerning banned items in their countries before placing an order.

We are required by law to declare our shipments according to their actual content and value. We cannot entertain requests to alter declaration values and/or content of shipments.

If for any reason your local customs authorities confiscate any items from your order, Beausto is not responsible for reshipment or refund regarding the confiscated item(s).